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Customer Reviews.

sales

5

Only had to wait 10 days as car was built

10 January 2018

service

4

Work done as expected

09 January 2018

service

5

They always manage to fit my mini around my calendar and the car comes back in immaculate condition!

09 January 2018

sales

5

Graeme and the team at Grassicks are brilliant, meaning I've come back to Mini after a 2 year hiatus. Wouldn't go anywhere else for a Mini! They value & reward customer loyalty & bend over backwards to help get the perfect car.

09 January 2018

sales

5

Small .delay on delivery but satisfied with the end result

07 January 2018

service

5

Grassicks staff were friendly and welcoming. They kept us informed as to the progress of the work that was being carried out. The car looked like brand new when we collected it after its service and recall work was completed. Top job.

05 January 2018

sales

5

Helpful without being pushy. Felt welcomed by all staff.

05 January 2018

service

5

Easy to book, gave great advice, and did not keep me waiting needlessly

30 December 2017

service

5

Always get looked after really well

29 December 2017

service

5

The attention to detail is first class, although because of the icy weather their cash wash system was inoperable.

29 December 2017

service

4

Friendly personal service.

27 December 2017

sales

5

Grassicks staff were excellent throughout the whole process, explaining everything to me with regard to the changes to the set up of the new Mini and arranging my cherished number transfer. John and Ryan were particularly helpfully.

26 December 2017

sales

5

all staff in the dealership could not have been more supportive and helpful.

23 December 2017

service

5

Every thing was carried out to our satisfaction and staff were very friendly

21 December 2017

sales

5

Staff were excellent to deal with.

21 December 2017

service

5

Great friendly service.

19 December 2017

service

5

Only ever very satisfied as pipes were frozen and could be wash my mini and make it sparkly as usual - but the weather can’t be helped

15 December 2017

service

5

Very efficient team. Never any hassle. Great team and very friendly

15 December 2017

sales

5

Staff at Grassicks were extremely easy to deal with, friendly and knowledgeable, and professional throughout the buying experience. Rebecca made us feel welcome and made the whole experience straightforward and enjoyable.

13 December 2017

sales

5

Good buying experience

12 December 2017

sales

5

The sales room is very welcoming. The team of salesmen and drivers are helpful but not pushy and my son rated the hot chocolate highly!

12 December 2017

sales

5

Sales staff were very professional from start to finish and clearly valued our business.

12 December 2017

sales

5

Excellent

12 December 2017

sales

5

We keep coming back to Mini for the service and the cars. Spot on.

05 December 2017

sales

5

Great attitude of staff, very interested in ensuring you chose the best product for you. It must be difficult to provide such a genuine experience for the customer when the sales team are doing this every day! Great experience.

05 December 2017

sales

5

Excellent customer experience.

28 November 2017

service

5

Car booked in at short notice, returned same day repaired.

16 November 2017

service

4

The service was fine except that the display hasn't been reset so still flashes up that a service is required; that's why I haven't scored a 5

16 November 2017

service

5

Everything is always explained to you about the work being carried out.

16 November 2017

service

5

Reliable and trustworthy

15 November 2017

service

5

Great service as always

14 November 2017

service

5

Great people and great service!

14 November 2017

service

5

Service done efficiently and again all staff helpful. Was given accurate time for service and clear feedback from Ivan??

09 November 2017

service

5

Prompt attention to service, helpful staff.

09 November 2017

sales

5

Again the service was great from the day I walked into mini to the day I drove the car away.

07 November 2017

service

5

Completely satisfied

07 November 2017

service

5

They were pleasant to deal with and provided a quick easy service.

07 November 2017

sales

5

Straightforward experience. Knowledgeable team.

07 November 2017

service

5

Couldn't do enough for you.

04 November 2017

service

5

PROFESSIONAL

01 November 2017

service

3.5

My car had been in garage previously to have work done. Whilst in the garage's care, my car was damaged and was the reason for this visit. I was extremely unhappy with this. Fortunately the people I spoke to when I raised this handled it very well.